How do I reset my password?

Q: How do I reset my password?

A: If you've forgotten your password, you can easily reset it.

1. Go to the Login page.
2. Click the "Forgot Password?" link located below the password field.
3. Enter the email address associated with your account and click "Send Reset Link."
4. Check your inbox for an email with instructions on how to create a new password. If you don't see it, please check your spam folder.

Q: What happens if my payment fails?

A: If a payment fails, we'll notify you immediately via email. Our system will automatically attempt to charge your payment method on file again over the next few days. During this grace period, your service will not be interrupted. To resolve the issue, we recommend you update your payment method as soon as possible through the "Account Settings" > "Billing" section.

Q: How do I cancel my subscription?

A: We're sad to see you go, but you can cancel your subscription at any time.

1. Go to "Account Settings" > "Billing".
2. Scroll to the bottom of the page and click the "Cancel Subscription" link.
3. Please follow the on-screen prompts. Your subscription will remain active until the end of your current paid billing period.

Q: How is my data protected?

A: We take your data security and privacy very seriously. All your data is encrypted both in transit (while it's traveling over the internet) and at rest (when it's stored on our servers). We utilize industry-leading cloud infrastructure and conduct regular security audits to ensure your information is safe. For more details, please refer to our full Privacy Policy.